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Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI 

Azure-native Teams Integration

Calls originate, stay, and end in Teams

Built-in
Conversational AI

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Usage-based
Pricing

Unlimited number of agents

Fast & Scalable

Create new contact center tenants in less than a day

Microsoft Teams Contact Center

Omnichannel customer experience for your main customer service desk & departments beyond the contact center.

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Trust the reliability that comes with being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection.

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  • Multi-tenancy

  • Automatic Call Distribution

  • Intelligent Routing

  • Voice, Email & Webchat Customer Interactions

  • Real-time & Historical Analytics

  • CRM Integration 

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Self-Service IVA & Conversational IVR

Conversational AI & API requests enable you to automate any service scenario for your customers.​

 

​The Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls.

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  • Pre-trained Conversational AI (NLU, TTS, & STT)

  • API Extensions

  • No-code Call Flow Designer

  • Built-in Microsoft Cognitive Services

  • Real-time IVR Reports

  • CRM & Database Dips

Conversational Auto-Attendant

Natural Language Understanding guides your callers to reach any company contact or department.​

 

​Enable advanced AI to confidently handle and route calls the first time. The Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue.

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  • Microsoft Teams Presence-based Routing

  • 14 Languages Options

  • Built-in Voicemail & Notifications

  • Company Address Book Sync

  • Call Hunting Across Devices

  • Custom Company Vocabulary 

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Omnichannel Experience

Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents.

 

​Meet your customer’s expectations of a consistent and integrated experience across voice and digital channels. Multitask across channels from a single screen and manage agents queue availability based on customer demands and agent skills.

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  • One-screen Agent Experience

  • Channel-specific Agent Availability

  • App + Desktop Push Notifications

  • Intelligent Digital Interaction Routing

  • Conversational History

  • Supervisor Flag & Monitor

Agent & Supervisor Experience

Perfect every stage of the customer journey with end-to-end control of your contact center operations.

 

​Keep every customer conversation in one place by integrating live customer contextual data and IVR details for agents. Take full control of the contact center with real-time reskilling and requeuing, live monitoring, create new contact center tenants, and change operating hours – all under your control.

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  • Supervisor Live Monitoring

  • Agent & Supervisor Teams Apps

  • Customer Interaction Context

  • Real-time Statistics

  • On the Fly Supervisor Controls

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